elotto Privacy Policy for Philippine Players
This Privacy Policy explains how elotto collects, uses, stores, and protects the personal information of users who access the platform at elotto.onl. We are committed to handling your data with the highest level of care, transparency, and in full compliance with applicable Philippine data protection laws. By registering an account or using any feature of the platform, you acknowledge that you have read and understood this policy and consent to the practices described herein. If you do not agree with any part of this policy, please do not create an account or continue using the service. elotto may update this policy from time to time, and continued use of the platform following any update constitutes acceptance of the revised terms.
Last updated: January 2025
1. Data We Collect
When you register and use the elotto platform, we collect several categories of personal information necessary to provide a safe, functional, and personalised gaming experience. The types of data we gather are outlined below so that you understand exactly what information we hold about you at any given time.
- Account information: Full legal name, date of birth, email address, mobile number, and any government-issued identification details submitted during the identity verification process.
- Financial information: Philippine Peso (PHP) deposit and withdrawal records, nominated payment method details (such as e-wallet identifiers or bank account references), and transaction histories. We do not store full card numbers or sensitive authentication credentials.
- Device& browser data: IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URLs collected automatically when you access the platform.
- Usage data: Pages visited, games played, bets placed, session duration, clicks, and in-platform navigation patterns that help us understand how the platform is being used.
- Cookie and tracking data: Preference cookies, session tokens, and analytics identifiers as described further in Section 3 of this policy.
- Communications data: Any messages, complaints, or enquiries you send to the elotto support team, including chat logs and email correspondence.
We collect only the data that is reasonably necessary for the purposes described in this policy. You are not required to provide data beyond what is needed to create and verify your account, though failure to provide certain information may limit your ability to use specific features such as withdrawals or bonus eligibility.
2. How We Use Your Data
elotto uses the personal information we collect for clearly defined operational, legal, and service improvement purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected, and we will not sell your personal information to any third party for their own marketing use under any circumstances.
- Account management: To create, verify, and maintain your account, process logins, and enforce account security measures including two-factor authentication.
- Transaction processing: To handle PHP deposits and withdrawals, verify payment sources, and maintain accurate financial records in compliance with anti-money laundering obligations.
- Personalisation: To tailor game recommendations, promotional offers, and platform content to your preferences and activity history.
- Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and follow up on any issues raised with the support team at [email protected].
- Legal and regulatory compliance: To meet our obligations under applicable Philippine laws, including identity verification, fraud prevention, responsible gaming requirements, and financial reporting.
- Platform improvement: To analyse usage patterns, conduct testing, fix bugs, and develop new features that improve the elotto experience for Filipino players.
- Marketing communications: To send you promotional offers, updates, and news about the platform where you have opted in to receive such communications; you may opt out at any time by contacting support.
3. Cookies & Tracking Technologies
elotto uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and gather anonymous analytics data that helps us improve the overall user experience. Cookies are small text files placed on your device by your browser when you visit the platform; they do not contain executable code and cannot be used to access other data on your device. We use the following categories of cookies:
- Essential cookies: Required for the platform to function correctly, including maintaining your logged-in session, securing your account, and enabling core navigation. These cannot be disabled without affecting platform functionality.
- Preference cookies: Store your language settings, display preferences, and other customisations so that they persist between sessions without requiring you to reconfigure them each time you visit.
- Analytics cookies: Collect anonymised data about how users navigate the platform, which pages are most visited, and where users encounter difficulties, helping us make data-driven improvements.
- Session tokens: Short-lived identifiers that expire when you close your browser, used to authenticate your session and protect against unauthorised access during your visit.
You can manage or disable non-essential cookies through your browser settings at any time. However, please note that disabling essential cookies may prevent certain features of the elotto platform from working as intended. By continuing to use the platform with your browser's default cookie settings enabled, you consent to the use of cookies as described in this section.
4. Data Storage & Security
All personal data collected by elotto is stored on secure servers protected by industry-standard technical and organisational security measures. These measures include encryption of data in transit using TLS protocols, encryption of sensitive data at rest, access controls that restrict data access to authorised personnel only, regular security audits, and intrusion detection systems that monitor for suspicious activity around the clock. elotto takes the security of your financial information — particularly your PHP transaction records and payment method details — especially seriously, and applies additional layers of protection to this category of data.
Your personal data is retained for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulatory obligations. Where data is no longer needed and there is no legal basis for continued retention, it is securely deleted or anonymised in accordance with our internal data lifecycle policy. While we implement robust security measures, no online system can guarantee absolute security, and you should also take personal precautions such as using a strong, unique password and logging out of your account after each session. If you become aware of or suspect any unauthorised access to your account or personal data, please contact us immediately at [email protected] so that we can respond without delay.
5. Sharing Data with Third Parties
elotto does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may, however, share specific categories of your data with trusted partners and service providers where it is necessary to deliver the platform's services, comply with legal obligations, or protect the rights and safety of users. All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to elotto.
- Payment processors: PHP transaction data is shared with our payment gateway partners solely to process your deposits and withdrawals securely. These partners are PCI-DSS compliant and operate under strict confidentiality agreements.
- Identity verification providers: Where required by law or our internal compliance programme, identity documents and verification data may be processed by specialist KYC (Know Your Customer) service providers operating under data processing agreements.
- Game technology providers: Anonymised gameplay data may be shared with our licensed game studios and sportsbook data suppliers to ensure accurate game records and dispute resolution.
- Regulatory and law enforcement authorities: We may be required to disclose personal data to Philippine regulatory bodies, law enforcement agencies, or courts when legally compelled to do so, or where disclosure is necessary to prevent fraud, money laundering, or other serious crimes.
We will always inform you of any significant changes to how your data is shared, to the extent permitted by law and consistent with our regulatory obligations.
6. Your Rights as a User
As a user of the elotto platform and a resident of the Philippines, you have specific rights with respect to your personal data under applicable data protection legislation. elotto is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact the support team at [email protected] with your registered account email address and a clear description of your request. We will acknowledge your request within a reasonable timeframe and aim to resolve it fully within thirty (30) days.
- Right of access: You may request a copy of the personal data we hold about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
- Right to correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please keep your account details up to date to ensure the accuracy of your records.
- Right to deletion: In certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain certain data for legal, regulatory, or fraud-prevention purposes even after account closure.
- Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, and we will honour such requests without affecting your ability to use core platform features.
- Right to data portability: Where technically feasible and legally applicable, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
7. Protection of Minors
The elotto platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18, and we take active steps to prevent minors from registering or accessing the platform. All new accounts are subject to age verification as part of the registration process, and additional identity documentation may be requested to confirm that a user meets the minimum age requirement. If elotto becomes aware that personal data has been collected from a minor, that account will be immediately suspended, the data will be deleted, and any funds associated with the account will be handled in accordance with applicable regulations.
Parents and guardians who believe that a minor in their care may have registered or accessed the elotto platform are encouraged to contact the support team at [email protected] as soon as possible. elotto will investigate such reports promptly and take all necessary steps to protect the minor's interests. We also encourage the use of parental control tools and device-level filtering software as an additional layer of protection for households with minors. For further guidance on responsible gaming and age-related protections, please visit the Responsible Gaming page.
8. Policy Updates & How to Contact Us
elotto reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or the services we offer. When material changes are made, we will notify registered users by displaying a prominent notice on the platform or by sending an email to the address on your account. The updated policy will take effect on the date stated at the top of the revised document, and your continued use of the platform following that date will constitute your acceptance of the changes. We recommend reviewing this page periodically — at least once every three months — to stay informed of how your data is being handled.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how elotto has handled your personal information, please reach out to the support team directly. You can contact us by email at [email protected]; please include your registered account email address and a clear description of your enquiry so that we can assist you as efficiently as possible. elotto is committed to resolving all privacy-related concerns fairly and in a timely manner, and we treat every data enquiry with the same seriousness as any other account or financial matter. For general questions about using the platform, the FAQ page is also a helpful starting point.
Questions or Concerns About Your Data?
The elotto support team is ready to help with any privacy-related question. Whether you want to access your data, request a correction, or simply learn more about how your information is protected, we are here for you. You can also browse the FAQ for quick answers, or log in to manage your account preferences directly.